One Excellence Complaints Policy (1)
Accessibility Policy and Plan 2022 – 25
Admission Policy
Admission Policy 2026 – 2027
Anti-Bullying Policy
Attendance Policy
Behaviour and Positive Relationships Policy
Charging Remissions Policy
Children’s Mental Health and Wellbeing Policy
Equality, Diversity and Inclusion Policy and Equality Objectives
Fire Safety and Emergency Evacuation Policy
Intimate Care Policy
Packed Lunch Policy
PRSHE Policy
Pupil Premium Policy
RE Policy
SEND Policy
Supporting Children with Medical Needs
Uniform Policy
Keeping Children Safe in Education
Confidential Reporting Policy – Whistleblowing Policy
Safeguarding and child protection policy
Safeguarding Child Friendly Policy
School Code of Conduct Policy
Security Policy 2024
Workforce Acceptable Use Policy
Complaints
Whilst our complaints procedures are agreed at Trust level, and are consistent across all off our schools, the policy is rooted in school level contact and support at the earliest stages of a complaint or concern. The aim of this policy is to ensure that a concern or complaint by a parent/carer or member of the public is managed sympathetically, efficiently, at the appropriate level and resolved as soon as possible. Most concerns, where a parent/carer seeks intervention, reconsideration or some other action to be taken, can be resolved informally. As such, parents/carers should raise the concern initially with the Class Teacher, Assistant Headteacher and Headteacher in the first instance as a ‘stage 1’ complaint. Should the complaint not be resolved, then the complaint progresses to ‘stage 2’, with greater involvement of the Trust. The full complaints policy and processes can be found on One Excellence policy page, here.
Complaints Policy
Serial Complaints Policy
Data Protection – GDPR
Pentland Primary School collects and uses pupil information under the Data Protection Act 1998 and the Education Act 1996 which are lawful basis for collecting and using pupil information for general purposes (and from Article 6 and Article 9 where data processed is special category data from the General Data Protection Regulation from 25 May 2018).
If you would like a paper copy (or any other format) of any of our documents on our website please speak to the school office, who will provide them to you free of charge. If you require further information about any of the items shown in this section, please contact the school and we will do our best to help.
Admissions Privacy Notice
CCTV Privacy Notice
Complaints Privacy Notice
Data Protection Policy
Employee Privacy Notice
Parents and Pupils Privacy Notice
Recruitment Privacy Notice
Supply and Agency Staff Privacy Notice
Visitor Privacy Notice
Volunteers Privacy Notice
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